Medical Records Retriever (Healthcare BPO experience) - Davao

We are looking for Medical Records Retriever to join a fast growing healthcare account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Request and retrieve intake records from ambulance services and hospitals
• Retrieve prior medical records relevant to the case
• Track request status and perform timely follow-ups
• Communicate with healthcare providers to resolve delays
• Maintain organized, chronological record files
• Ensure compliance with HIPAA and documentation standards

• At least HS Graduate old curriculum
• 1 year of healthcare experience is required
• Medical retrieval experience is preferred
• Outbound call experience is preferred
• Graveyard shift and shifting schedule (US Account)
• Must be willing to work onsite in Davao
• Strong understanding of medical terminology
• Experience requesting and tracking records from hospitals and large systems
• Strong working knowledge of personal injury case flow
• Ability to identify missing treatment gaps independently

• Sign-On Bonus
• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.