Medical Scheduler

Job Expectations:

• Position Type: Individual Contributor
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - McKinley West, Taguig
• Work Schedule: Mondays - Fridays; Night Shift
• Starting Base Salary: Php 20,000
• Industry: Healthcare

About the Job:

We are looking for a reliable and detail-oriented Historian Scheduler to join our client's team and handle inbound and outbound calls while supporting patient scheduling operations. In this role, you will respond to patient inquiries, schedule appointments, collect pre-examination medical histories, and confirm upcoming visits. You will also ensure calls are accurately routed to the appropriate internal teams to support efficient patient care coordination.

Key Responsibilities:

• Handle inbound and outbound calls to address patient inquiries professionally and courteously.
• Schedule and confirm patient appointments while ensuring accuracy and completeness of information.
• Collect and document pre-exam medical histories in accordance with established processes and guidelines.
• Verify and confirm scheduled appointments to minimize no-shows and scheduling conflicts.
• Transfer calls efficiently to the appropriate internal staff when necessary.
• Maintain accurate records and adhere to timelines while upholding operational standards.

Qualifications:

• Graduate of any 4-year degree course, preferably in medical allied courses (fresh graduates are welcome to apply).
• Preferably with prior Customer Service Representative or BPO experience.
• Proficient in basic computer applications and systems.
• Willing to work US business hours (graveyard shift).
• Excellent verbal and written English communication skills.
• Willing to work on-site in McKinley West, Taguig.
• Willing start immediately, if possible.

Hiring Process:

• Initial Interview (Phone Screening)
• Final Interview (Onsite)
• Job Offer

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