Medical Virtual Assistant

Job Title: Medical Virtual Assistant 

Type: Full-Time

Work Hours: 8:00 AM - 5:00 PM EST, Monday - Sunday

Please note that while the schedule is for Monday through Sunday, the actual specific time / days you will be scheduled to work may vary.  

Salary: $5 - $6 per hour

Workplace: Remote

Preferred Location: Philippines

About the Company: We provide comprehensive care and all in one telehealth service

Key Responsibilities:

• Medical Receptionist: Manage patient interactions, coordinate appointments, and handle patient inquiries.
• Patient Records Management: Oversee and maintain patient records with accuracy and confidentiality.
• Medical Administration: Provide administrative support, including document preparation and organization, and manage communications (email and text).
• Billing & Coding: Process claims, verify insurance, and code medical records accurately.
• Provider Support: Assist healthcare professionals and coordinate with them for patient care.
• Telehealth Management: Oversee telehealth platforms and manage virtual care.

Qualifications:

• Language Skills: Excellent English speaking skills; bilingual is a plus.
• Technical Proficiency: Skilled in MS Office, Google Suite, and adaptable to evolving EMR systems (OrthoLive Proprietary EMR).
• Experience: At least 1 year of extensive background in medical or healthcare environments.
• Experience processing claims, insurance verification and coding of medical records.
• Attributes: Energetic, positive attitude, proactive, detail-oriented, and capable of handling a fast-paced environment.
• Virtual Presence: Must participate in virtual video conference rooms (e.g., Zoom or Google Meet)

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.