Medical Virtual Assistant

Position Title: Medical Virtual Assistant

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Staff

Date: April 2024

Schedule: 9:00 PM - 6:00 AM PHT

Responsibilities:

Help schedule our field staff with their clients youll become an expert on how to schedule in ABS

Answer phones and greet people in a friendly and helpful manner, direct them as needed

Call/text our field staff to confirm, or revise, clock in and clock out times help train them on our technology to clock in and out of their shifts

Participate in our office rotation of answering phones after hours (there is extra pay for this)

Grade quizzes that our field staff is required to take each year, and communicate results to our Branch Manager

Upload documents to our ABS system or our Workbright HR system as needed

Conduct a basic screening of applicants interested in our home health aide and nursing positions, pass on information to Recruiter

Other general administrative duties to assist the office staff

Initially, this role will be Monday through Friday 9am-5pm ET but will eventually switch to Thursday through Monday 9am-5pm

Qualifications:

Have a very strong command of English and be able to connect with people over the phone and have a conversation

Have a sense of urgency and be able to multitask

Be able to think critically and problem solve

Have a desire to be part of team and communicate frequently with your coworkers to provide status or ask for help

Be very comfortable with technology: We use Vonage for phones, Emitrr for texting, Teams for in-office messaging/cloud storage and MS Office applications for everyday work

You have some knowledge of home care or what nurses and home health aides to

The ability to influence people during a phone conversation. For example, being comfortable telling a home health aide that a last minute cancellation is not acceptable and we expect them to go to work or face disciplinary action. Another example is to tell a home health aide who calls last minute to say they cant go to work that they are letting down their client and putting the company in a difficult situation, and they need to reconsider and go to work.

COmpany Benefits:

13th Month Pay

HMO and Life Insurance (AVEGA)

Free Shuttle Service

CO League - Monthly Company Activities

CO Clubs

CO Amenities Swimming Pool, Clinic and Kids zone

CO Stars - Corporate Social Responsibility Involvement Scholarship Programs

CO Academy - Training and Development Programs

CO Gears

Cool and Flexible Workplace

Other Performance and Attendance Based Rewards