Member Experience Representative

Mochi Health’s mission is to be the discovery layer of healthcare. We are building a platform that makes it easier for patients to find the right providers, access the right medications, and take control of their health with transparency and trust.

Over the past few years, we have experienced rapid growth by combining operational excellence, clinical expertise, and innovative technology to deliver care that is more human, intuitive, and effective. From pharmacy pricing transparency and personalized medication management, to long-term medical record access and community-based chronic illness support, Mochi is creating a new model of care that empowers patients, providers, and pharmacies alike.

We believe the future of healthcare is personal, and we are building the technology to power it. At Mochi Health, you will join a team that values inclusivity, collaboration, and bold thinking, and you will have the opportunity to do the most meaningful work of your career.

Remote / Philippines

About the Role

We are seeking a dedicated and proactive individual to join our team as a Member Experience Representative. In this role, you will act as liaison between patients and Mochi Health, ensuring patients receive the necessary care and support they need by answering questions, resolving issues, and assisting with prescription refills. A successful candidate will have outstanding English language skills and be comfortable assisting patients on both the phone and email. 

What you’ll do

• Respond to inquiries and provide clear, accurate, and timely information to our members.


• Ensure high-quality service delivery with a focus on customer satisfaction.


• Manage inbound messaging and assist with refill cases.


• Maintain a reliable and high-speed internet connection to ensure consistent communication without interruptions.


• Collaborate with team members and communicate effectively to resolve issues.


• Performance will be monitored, and feedback will be provided to ensure consistent quality of work.

Who you are

• Prior telehealth call center experience is a strong plus 


• Spanish fluency is a strong plus 


• Headset required

Shift Availability

We are looking for agents for the following shifts.

• Team A Shift: Sunday, Monday, Tuesday, and every other Friday; 6am-6pm PT.


• Team B Shift: Wednesday, Thursday, every other Friday, and Saturday; 6am-6pm PT.

The base salary for this full-time position is $5.00 per hour. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations.

Workplace Policy

Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

For office-based roles, the standard schedule is Monday through Friday, 9:00 a.m. to 7:00 p.m. Actual hours may vary depending on business needs and role responsibilities. All employees receive meal and rest breaks in accordance with applicable state and local laws.

For designated remote roles, this in-person policy does not apply.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Candidate Privacy Notice

Please review Mochi Health's Candidate Privacy Notice here.

Accommodations

Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at [email protected].