Member Service Associate (HR Helpdesk) [For Pooling]

Position Description:

Members Services Associate (HR Associate) responsibilities include to provides HR end to end support to members via support tickets or via call.

Your future duties and responsibilities:

• Function as the First point of contact for cases raised by the members and/or managers via call or HR Service Center.
• Answer phone calls received in English and/or assigned supported language.
• Appropriately categorize, prioritize, assign and escalate cases to the correct provider group.
• Assist, where possible, in resolving HR related queries from members/managers/non-members.
• Provide a positive image of CGI through his/her role.
• Deliver GHRMS services on the assigned agreed processes to CGI members around the world.
• Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management.
• Ensure that set objectives are met as defined on the agreed performance metrics.
• Gather relevant detailed information regarding the queries.
• Provide support on investigating service delivery issues.
• Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies.
• Maintain adherence to all company policies and procedures.
• Assume ownership of personal development and inform GHRMS Management of perceived gaps.
• Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.

Required qualifications to be successful in this role:

• Preferably College level or vocational.
• Above average oral and written communication
• Excellent analytical and problem solving skills
• Willingness to work in shifts
• Meet minimum skills requirement, no previous experience required
• Experience with MS Office tools
• Relevant HR experience is an asset
• Experience/knowledge of PeopleSoft HR modules is an asset

Skills: