Mental Health / Behavioral Health Medical Virtual Assistant

Job Title: Mental Health / Behavioral Health Medical Virtual Assistant

Position type: Part-Time

Work hours: Between 9:00 AM – 6:00 PM Eastern Daylight Time(Schedule flexibility may be discussed based on practice needs)

Work days: Mondays to Fridays

Salary: $5 - $6 per hour depending on experience

Job code: JA-TATSNY

Workplace: Remote

Preferred Candidate Location: Philippines

Scope of Work/Responsibilities

Our client is seeking a reliable and detail-oriented Mental Health/Behavioral Health Medical Virtual Assistant to assist with patient intake, referral management, insurance verification, appointment scheduling, and patient communication. The ideal candidate has previous experience in behavioral health or mental health administration and is comfortable handling patient interactions professionally and empathetically.

This role is ideal for someone with strong communication skills, experience with EMR/EHR systems, and the ability to manage multiple administrative tasks in a fast-paced healthcare environment.

Patient Intake & Referral Management

• Respond to and vet incoming patient referrals
• Manage the new patient intake process from initial inquiry to scheduling
• Enter new patient information accurately into the EMR/EHR system
• Verify patient insurance eligibility and benefits
• Coordinate and schedule 15–20 minute consultation calls and full patient appointments.

Patient Communication

• Handle inbound phone calls and new patient inquiries professionally
• Follow up with patients regarding appointment confirmations, cancellations, rescheduling requests, insurance information, and missing documents.
• Maintain compassionate and professional communication with behavioral health patients

Administrative Support

• Manage and organize patient contact lists
• Reactivate previous patients when appropriate
• Monitor and manage emails and administrative correspondence
• Assist with maintaining smooth daily clinic operations

Important Notes

This is not a sales role, but the Virtual Assistant will be responsible for handling initial patient consultations, patient inquiries, and appointment coordination. Candidates with experience in customer service, appointment setting, call center support, or client coordination are encouraged to apply.

Required:

• Experience working as a Medical Virtual Assistant, Intake Coordinator, or similar healthcare administrative role
• Previous experience in behavioral health or mental health practice administration
• Experience with new patient intake, referral management, and insurance verification.
• Familiarity with EMR/EHR systems (Therapy Notes experience is a plus)
• Excellent phone handling and patient communication skills
• Strong organizational and multitasking abilities
• High attention to detail and professionalism
• Ability to work independently and maintain confidentiality

Preferred:

• Experience in customer service, appointment setting, or patient coordination
• Background in healthcare scheduling or medical office support
• Comfortable handling high volumes of patient inquiries

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.