Merchant Onboarding Specialist JPN

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

A typical day for the Merchant Onboarding Specialist:

• You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows. (including but not limited to applications, case, email, PET channels)
• Your holistic review will include a balanced approach of assessing risk and the merchant experience.
• You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience.
• You will serve as a credible partner that makes sound decisions.
• You will monitor accounts for indications of risk assessment with merchant growth potential.
• You will begin to have experience with merchant education and communication.
• With a high level of initiative you will start to take a proactive approach to risk assessments.
• You will support the Japanese market in addition to other global markets. Support of the Japanese market requires expert-level written and verbal Japanese language skills.

Job Description:

What does Success Look Like?  

Holistic Review

• Your critical thinking is E2E to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
• You develop the full “merchant story” within your review process to validate and understand the Merchants situation.
• You wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator.
• You will work towards understanding Industry risk idiosyncrasies.
• You are working to have Global awareness of process alignment and economy implications.

Merchant Education

• You always put yourself in the merchant’s shoes and act as a strong partner.
• You have the ability to effectively communicate outcomes, build relationships and consult with our Merchants.          

About You  

• You have a High School Diploma or equivalent experience.
• You have 8+ years related experience.
• 3+ years’ experience within a customer service or financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing.
• You are fluent in English and Japanese Language.
• You have strong written and verbal communication skills.
• You have an ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.
• You have strong working knowledge of external systems and PC based internet and software applications (e.g., Internet, Microsoft Office).
• You are creative, good at learning on the fly, have strong customer focus and problem-solving skills and you operate with integrity.

You Might Also Have 

• An ability to be comfortable working within ‘gray’ areas of policy where outstanding decision-making quality is present.
• An ability to learn and adapt to new software technologies.
• The ability to work independently with a strong drive for results.
• Experience with conflict management and interpersonal skills

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.