MIS Officer

About the Job

Location: Ortigas

Corporate Title: Junior Officer to Manager

Arrangement: Hybrid

Our Consumer Collections MIS, Systems, Strategy and Analytics team is looking for experienced professionals to join us as a MIS Officer in Ortigas.

In this role, you will be responsible for generating and distributing accurate periodic and ad hoc reports, providing timely data insights to support the Divisions decision‑making needs. It involves compiling and analyzing empirical historical data to identify trends and guide strategic actions. The position also includes mentoring and guiding fellow MIS Officers to ensure high-quality output and continuous capability development across the team.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Prepares an integrated database from the various data sources of the bank using spreadsheets and data programming tools to extract relevant and useful information

• Develops moderate to complex data processing programs and reporting tools using SAS or other similar software to efficiently generate standardized reports and easily capture quantitative data (including but not limited to Flowrates, Was-Is, Risk-based, Dialer efficiency, Vintage analysis, SMS/Email/Chatbot, Agency Productivity reports)

• Generates and distribute daily, weekly, monthly, and ad hoc reports in a timely manner, and validates the accuracy, reliability, consistency, and completeness of the reports.
• Collaborates with various units in Collections and Risk Management to have a better understanding of the MIS reporting requirements
• Ensures compliance with the banks values, culture, and acceptable norms.
• Assist in maintaining an inventory for all MIS reports and conduct time-and-motion study to determine time spent per report. Inventory will also be used to measure KRA.
• Assist in quarterly reviews with MIS users to rationalize reports no longer used.

What we're looking for

• Graduate of 4-year college degree preferably related to business management, economics, banking and finance, statistics, mathematics, IT, and related discipline
• Advanced knowledge on Consumer Credit Cycle, consumer products: credit cards, personal, auto, and mortgage loans, and BSP regulations
• Advanced skills in MS Office, SAS, Python, data analytics, and project management
• Good communications skills (written and verbal)

What you can expect from joining our team

• Career development and training opportunities

• Competitive salary package and benefits

• Performance-based incentives and recognition programs

• Opportunities to work with industry experts and business leaders

• Clear career progression paths to support your professional growth