NetSuite Administrator

Role Summary

IBS is hiring an experienced ERP Administrator with deep NetSuite OneWorld expertise to optimize how our teams work every day. This role focuses on workflow optimization, user experience, documentation, testing, and training, with a strong emphasis on making NetSuite intuitive and effective for non-technical users.

The ideal candidate is detail-oriented, process-driven, and takes personal pride in doing things the right way. You care deeply about clean systems, accurate documentation, and helping users truly understand how, and why, things work.

A major component of this role is end-user training. You’ll design and deliver engaging training programs, build high-quality documentation and videos, and help develop AI-powered training tools to scale knowledge across the organization.

You will work closely with the Global IT Director and key business stakeholders to continuously improve how IBS uses NetSuite.

What You’ll Do

NetSuite Optimization & UX Improvement

• Optimize and maintain NetSuite configurations with a focus on usability, performance, reliability, and scalability


• Streamline forms, fields, roles, dashboards, approvals, and navigation to improve the end-user experience


• Partner with the Global IT Director to identify, prioritize, and deliver system improvements

Workflow Excellence

• Design, refine, and troubleshoot NetSuite Workflows to reduce manual steps and increase consistency and control


• Identify operational bottlenecks and implement workflow improvements that measurably reduce friction for users

Reporting, Dashboards & Data Access

• Build and maintain reports, dashboards, alerts, and KPIs using all available NetSuite tools


• Leverage advanced saved searches, Workbooks, and SuiteQL for analysis, validation, and troubleshooting

Documentation & SOP Development

• Review, update, and maintain SOPs to ensure they stay accurate as systems and processes evolve


• Maintain clear change logs and documentation that others can rely on


• Contribute to the development of an SOP Chatbot, enabling users to ask “how do I process this?” questions in natural language

Testing & Release Support

• Support testing for new integrations and customizations, including test plans, regression testing, and UAT


• Validate changes with business stakeholders and ensure acceptance criteria are met


• Help identify and resolve root causes, not just symptoms

End-User Training (Primary Focus)

• Design and deliver engaging training programs for non-technical users


• Create high-quality training materials, including:
  
  
  
  • Slides and job aids
  
  
  • Quick-reference guides
  
  
  • Videos and hands-on exercises
  
  
  
  


• Lead live training sessions that leave users confident, and excited, to adopt improved processes

Light Script Development (Nice to Have)

• Perform simple script development when needed (not required)


• Comfortably use AI tools (e.g., Codex) to accelerate simple development tasks without sacrificing quality

Required Qualifications

• 3+ years of experience as a NetSuite OneWorld Administrator


• Deep expertise in NetSuite Workflows (build, optimize, debug, simplify)


• Understand how to build dashboards and processes that are beneficial to the end user


• Comfortable with Git and basic version control workflows


• Naturally meticulous: documentation, accuracy, and correctness matter to you


• Proven experience delivering engaging, non-technical end-user training

Preferred Qualifications

• Experience in an inventory distribution or inventory-heavy business


• Some exposure to SuiteScript or script development


• Experience supporting integration testing and release cycles

Work Hours & Collaboration

• Minimum 2 hours per day overlap, with US Pacific Time Business Hours (8:00 AM – 5:00 PM PST). This applies Tuesday through Friday Philippines time only


• Preferred hybrid role but fully remote is acceptable for exceptional candidates who are not within commuting distance of the office


• Reports directly to the Global IT Director


• Works closely with global stakeholders

Interview Process

1. Initial screening interview


2. Shortlist interview


3. Training presentation interview
   
   
   
   • Candidate prepares and delivers a short training session designed for non-technical end users