Network Liaison Manager

Role Purpose

Build, manage, and optimize a provider network to ensure sufficient capacity, quality, and cost-effective service delivery. Act as the primary liaison between internal stakeholders and external providers, ensuring strong partnerships and seamless operations.

Key Responsibilities

Provider Network Management

• Identify, onboard, and contract providers, including price negotiation


• Maintain accurate provider data and ensure compliance with internal standards


• Monitor network capacity, identify gaps, and drive provider recruitment


• Develop and implement network development plans

Relationship & Stakeholder Management

• Serve as the main point of contact for provider-related issues and escalations


• Build and maintain strong relationships with providers and internal stakeholders


• Educate providers on processes, contracts, and performance expectations


• Facilitate resolution of network and service issues

Operations & Service Delivery

• Ensure provider availability meets program demand


• Support day-to-day provider operations and service delivery


• Conduct provider training and onboarding support


• Deliver reports and provide insights on network performance

Quality & Continuous Improvement

• Monitor service levels, identify trends, and recommend improvements


• Handle complaints and escalations in a timely manner


• Provide feedback on operational processes and provider experience

Skills & Competencies

• Strong negotiation and relationship-building skills


• Analytical and problem-solving ability


• Excellent communication and stakeholder management


• Organized and able to manage complex, high-volume work


• Resilient and adaptable in fast-paced environments

Experience & Qualifications

• Bachelor’s degree preferred


• Experience in customer service, healthcare, or provider network management


• Strong experience in contracting and negotiation is an advantage

Other Requirements

• Fluent in English (additional local language preferred)


• Willingness to travel and work flexible hours