New Job Opening: Document Retrieval Manager/Lead in Manila, Philippines

Job Description

Grow your career with a trusted nationwide partner helping insurance carriers and defense law firms access accurate and timely medical records.

The Opportunity

Lead the daily operations of the Document Retrieval team, ensuring client needs are handled efficiently, professionally, and in compliance with legal and company requirements. You’ll monitor team performance, identify operational gaps, drive process improvements, and provide insights to leadership to help mitigate risks and support business goals.

Why join us?

• Proudly Great Place to Work® certified


• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more


• Grow with stability: 100+ in our 10-Year Club by 2025


• Dynamic talent network: 2,000+ across APAC and beyond


• Competitive compensation with annual reviews


• Comprehensive medical care for you and your family


• Generous paid leave because work-life balance matters


• Level up with LinkedIn Learning and tailored training


• Flexible work setup

Staff Testimonial

"Both ASW and my client have been very supportive. I am very happy to be part of this team." – Team Leader, ASW Philippines.

What You’ll Do

• Oversee daily workflow and monitor team performance to ensure department goals and service standards are consistently met.


• Foster a positive work environment, address employee concerns, and provide coaching or corrective action when necessary.


• Support staffing activities, including hiring, onboarding, employee development, and separation processes.


• Monitor escalations, review operational data, and identify trends, risks, and opportunities for improvement.


• Ensure compliance with company policies, procedures, internal controls, and applicable employment laws.


• Collaborate with department heads and internal/external stakeholders on process improvements, strategic planning, and business requirements.


• Communicate operational and procedural changes effectively and participate in management and cross-divisional meetings as needed.

Key Criteria

• At least 2 years of experience leading a healthcare or document retrieval team, with hands-on experience in medical records processing or a related field.


• Strong ability to read, analyze, and interpret medical records, correspondence, and other documentation.


• Excellent written and verbal communication skills, with the ability to communicate professionally with clients, vendors, management, and internal teams.


• Strong analytical, problem-solving, and decision-making skills, with the ability to identify trends, assess risks, and recommend solutions.


• Ability to prioritize and manage multiple tasks effectively in a high-pressure, deadline-driven environment while adapting to changing business needs.


• Strong understanding of client needs, organizational goals, and operational requirements, with the ability to quickly learn new processes and concepts.


• Proficiency in Microsoft Office, particularly Excel, including formulas and spreadsheet management, with the ability to navigate multiple software systems.

Work setup:

• Manila (BGC, Taguig): US Eastern Time 8:00AM to 5:00PM (8:00PM – 5:00AM PHT) with a full onsite work arrangement.

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