New Job Opening: Student Support Officer in Manila, Philippines

The Opportunity

Why join us?

• Proudly Great Place to Work® certified


• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more


• Grow with stability: 100+ in our 10-Year Club by 2025


• Dynamic talent network: 2,000+ across APAC and beyond


• Competitive compensation with annual reviews


• Comprehensive medical care for you and your family


• Generous paid leave because work-life balance matters


• Level up with LinkedIn Learning and tailored training


• Flexible work setup

 Staff Testimonial

“Being part of this team is rewarding because my work in rostering and administration directly supports quality care delivery while allowing me to grow in a fast-paced and supportive environment.” -Allocations and Admin Assistant, ASW Philippines.

 What You’ll Do

• Support students throughout their end-to-end learning journey, providing guidance and encouragement along the way.


• Conduct virtual onboarding and progress check-ins via Zoom.


• Help students confidently navigate the Learning Management System (LMS).


• Set clear, actionable goals and keep students accountable to achieve them.


• Identify students who may be at risk of falling behind and provide proactive support.


• Provide basic technical troubleshooting when needed — IT experience is a plus.

 Key Criteria

• Bachelor’s degree in a relevant field; professional certifications are a plus.


• Experience leading teams and delivering high-quality service to internal and external stakeholders.


• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and CRM data management.


• Excellent written and verbal communication skills, with a professional and approachable manner.


• Highly organized and detail-oriented, with the ability to manage competing priorities and urgent tasks.


• Process-driven with a strong focus on accuracy and quality.


• Self-motivated team player who takes ownership and proactively anticipates needs.


• Demonstrates integrity, reliability, and professionalism.


• Passionate about delivering exceptional customer and student support.

Work setup

• Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a hybrid setup once a month.

#LI-DC1