New Job Opening: Technical Customer Support Representative in Vertis North, Quezon City

Job Description

Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

RESPONSIBILITIES:

You will:

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  In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.

  
  


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  Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.

  
  


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  Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.

  
  


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  Schedule and complete installations of Global Payments products.

  
  


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  Stay current with all equipment options, features and functions as it relates to the vendor/product.

  
  


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  Meet or exceed production, quality, and attendance objectives of the department.

  
  


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  Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.

  
  


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  Provide tier 2 support for products released to Customer Service

  
  


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  Other duties as required by business conditions or as assigned.

  
  

JOB QUALIFICATIONS

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  High School Diploma or Equivalent

  
  


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  At least 1 year experience providing technical support to end users.

  
  


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  Fundamental knowledge of the overall Bankcard Industry.

  
  


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  Ability to work rapidly, independently and accurately under pressure to meet departmental goals.

  
  


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  Knowledgeable of company policies, procedures, products and services.

  
  


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  Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.

  
  


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  Working knowledge of Microsoft Office and Google G-Suite applications.

  
  


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  Flexible in shifting / rotation schedule

  
  


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  Willing to work onsite in Vertis North, Quezon City

  
  


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  Can start immediately

  
  

Shift Schedule: Graveyard shift

Location: Vertis North, Quezon City