NOC Team Lead

• Shift Leadership & Operations
  
• Lead Philippines -based NOC shift operations.
  
• Own workload distribution, queue management, and prioritization during shift hours.
  
• Ensure consistent adherence to operational standards, SLA targets, and escalation procedures.
  
• Manage shift handover processes, ensuring all active incidents are clearly documented with next actions.
  
• Technical Escalation & Incident Ownership
  
• Act as the primary escalation point for complex P1 and P2 incidents.
  
• Drive end -to -end incident resolution, including diagnosis, remediation, and validation.
  
• Perform structured root cause analysis and contribute to post -incident reviews.
  
• Coordinate with global teams for cross -region incident resolution when required.
  
• Team Leadership & Development
  
• Mentor and support NOC engineers in real -time technical troubleshooting.
  
• Identify knowledge gaps and support ongoing technical upskilling.
  
• Reinforce best practices in ticketing, documentation, and incident handling.
  
• Support onboarding and training of new team members.
  
• Operational Excellence
  
• Enforce structured ticket discipline, ensuring accurate, timely, and audit -ready updates.
  
• Maintain strong communication standards for internal and customer -facing updates.
  
• Escalate issues to senior leadership with clear summaries, impact analysis, and recommended actions.
  
• Contribute to continuous improvement initiatives across tools, processes, and monitoring systems.
  

• Network & Infrastructure Operations
  
• Troubleshoot and support BGP routing, WAN connectivity, and peering issues.
  
• Manage Juniper EX switching and SRX firewall environments (VLANs, security policies, zones).
  
• Support VPN technologies, including IPsec (IKE Phase 1/2 troubleshooting).
  
• Work with colocation environments (e.g., cross -connects, ECX -style fabrics).
  
• Assist with DDoS awareness and escalation procedures.
  
• Linux & Virtualization
  
• Administer and troubleshoot Linux environments (Ubuntu, RHEL).
  
• Perform system health checks, performance tuning, and log analysis.
  
• Manage virtualization platforms (OpenNebula, VMware vSphere).
  
• Support virtual firewall deployment (vSRX, FortiGate -VM, pfSense).
  
• Utilize Bash scripting for automation and troubleshooting (Python is a plus).
  
• Monitoring & Incident Tools
  
• Use monitoring platforms for alert triage, escalation, and suppression handling.
  
• Apply structured ITIL -based incident and change management practices.
  
• Maintain strong documentation standards across all tickets and changes.
  

• 5+ years of experience in NOC, network operations, or Linux infrastructure support roles.
  
• 1+ year of experience in a senior, shift lead, or technical lead capacity.
  
• Strong hands -on experience in Linux administration and/or network engineering.
  
• Proven ability to handle complex production incidents in live environments.
  
• Experience working in structured ticketing and SLA -driven environments.
  
• Excellent written English skills for technical documentation and incident updates.
  

• MSP, ISP, hosting, colocation, or financial services infrastructure exposure.
  
• ITIL Foundation certification or applied ITIL experience.
  
• Vendor certifications such as:
  
• Juniper (JNCIA / JNCIS).
  
• Cisco (CCNA / CCNP).
  
• Linux (RHCSA or equivalent).
  

• Should be willing to accept a long -term work -from -home arrangement.
  
• Should be amenable to a permanent night shift schedule.
  

Benefits

• Full Philippine Statutory Benefits
  
• 13th Month Pay
  
• De Minimis Allowance
  
• Night Shift Differential Pay
  
• Paid Time Off (PTO)
  
• Health Insurance
  
• Life Insurance (maximum of PHP 3M coverage)
  
• Company -Provided Equipment