NOC Tier 1 Support Engineer

Key Responsibilities:

• Provision and configure VoIP services, extensions, and PBX settings.
  

• Troubleshoot call quality, connectivity, and device issues.
  

• Monitor systems and resolve tickets efficiently within SLA.
  

• Document resolutions and maintain internal knowledge base.
  

• Communicate clearly with customers and escalate complex issues.
  

Tools & Platforms: HubSpot, Avaya, CoreDial, SkySwitch, Splashtop, AWS, 888VoIP

Requirements

• Experience in technical support or NOC/Helpdesk environment.
  
• Basic VoIP, SIP, and PBX knowledge.
  
• Strong troubleshooting and communication skills.
  
• Detail -oriented, reliable, and able to manage multiple tickets.
  

Benefits

• Paid Leaves & Birthday Off: Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday.
  
• Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
  
• Performance -Based Salary Increase: Enjoy a raise after regularization
  
• Annual Salary Adjustments: We recognize long -term commitment with yearly salary increases.
  
• Employee Recognition: Be rewarded for your hard work with incentives and recognition.
  
• Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.