Non-Clinical Specialist [Data Analyst]

About the Role

The Data Analyst (Non-Clinical) supports Pointwest’s Healthcare and Retail Strategic Business Unit by encoding, organizing, validating, analyzing and configuring (if needed) operational and client data in accordance with defined standards and requirements. The role ensures high-quality data processing, timely issue resolution, and insightful reporting to support business decisions.

Key Responsibilities

Encode, organize, and validate data from customer-submitted forms & internal documents, into databases, spreadsheets, or automated systems in compliance with client standards.

Coordinate, validate, and complete benefit enrollment requests accurately and within agreed service levels.

Analyze submitted data to identify, resolve, and prevent errors prior to downstream processing.

Research and supply required documentation to fulfill program-specific data requirements.

Manage the department mailbox by acknowledging requests, assigning tasks appropriately, and ensuring timely responses. (specific to Admin Role)

Apply best practices in data analysis and healthcare operations to support continuous business improvement initiatives.

Provide daily quality control support to ensure all requests and addenda are processed correctly and consistently.

Complete all required processing functions to ensure timely and accurate delivery of assigned tasks.

Demonstrate agility by quickly adapting to changes in client requirements, tools, and workflows.

Maintain up-to-date professional knowledge in data analytics, healthcare operations, and relevant tools.

Attend and complete all required training programs as identified by the supervisor or organization.

Required Qualifications

Bachelor’s Degree in Information Technology, Computer Science, Statistics, Business, Data Administration, Healthcare Administration, or a related field.

At least 1–2 years of work-related experience in data analysis, data processing, or business analytics, preferably in a healthcare or services environment (level may vary depending on role seniority).

Strong proficiency in Microsoft Office or Open Office applications, particularly Outlook, Excel, PowerPoint, Word and collaboration tools.

Ability to quickly learn and adapt to client-specific systems, tools, and software.

Excellent communication and presentation skills, with the ability to translate data into meaningful insights.

Commitment to Leadership, Excellence, and Innovation, and alignment with Pointwest’s culture of Agility, Accountability, Collaboration, Innovation, and Customer Centricity.

Willingness to be assigned to Quezon City and/or Makati City as business needs require

Preferred Qualifications (Nice to Have)

PBM Domain Knowledge

SQL Basic understanding or exposure