Office Administrative Assistant

Join the Team That’s Changing the Game – Smartsourcing’s 4-Time Best Company to Work For 

Hi! We’re Smartsourcing, and we’re looking for an Office Administrative Assistant to join the crew full-time, on-site. This is your chance to experience a work culture where growth, innovation, and authenticity are not just buzzwords—they’re how we do things every day. 

Where?📍 Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, CebuAs an Office Administrative Assistant, you’ll play a key role in ensuring accuracy in data entry and supporting the daily operations of the Account and Sales Management Team. You’ll help streamline administrative processes, improve efficiency, and provide valuable insights for continuous process improvement. 

Key Responsibilities 

• Support Insurance Account Managers in daily tasks. 

• Provide technical expertise on client tools and systems. 

• Accurately and efficiently process all incoming requests. 

• Assist in the effective administration of a portfolio of insurance accounts. 

• Follow up with Account Managers or Officers to ensure deadlines are met. 

• Monitor and resolve queries related to prospect handling and management. 

• Conduct check-ins with customers every 3-4 months for feedback. 

• Handle ad-hoc requests from existing customers. 

• Escalate any issues or concerns to the appropriate teams. 

📅 Work Schedule: 9 AM to 6 PM

Must-Have Qualifications 

• A degree in Finance, Business Administration, or a related field. 

• Experience in customer service or BPO. 

• Proficiency in Microsoft Excel and other Microsoft applications. 

• Strong analytical and data interpretation skills. 

• Technical understanding of spreadsheets, data analysis, and insurance procedures. 

Bonus Points for 

• Background in Banking, Trade Finance, or Insurance is a huge plus!  

• Excellent written and verbal communication skills at all levels. 

• Strong organizational skills with the ability to manage shifting priorities. 

• Ability to work independently and navigate internal processes with meticulous attention to detail.

Step Into the Smartsourcing Experience 😄 

Smartsourcing was created with one mission: to change lives. We’re here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth year running, we’ve been recognized as one of HR Asia’s Best Companies to Work For. This award isn’t just a title—it’s a testament to our commitment to making Smartsourcing an incredible place to build a career.Why You’ll Love Working Here 

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That’s why we’re all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here’s just a glimpse of what we offer: 

• 😊 Fixed weekends off 

• 🎄 5-day Christmas Leave 

• 👩‍⚕️ HMO coverage for you and your dependent/s from Day 1 of employment 

• ⛑️ Group life insurance from Day 1 of employment 

• 😋 Free lunch + soft breakfast every day 

• ☕ Free coffee every day (latte, americano, or cappuccino) made by our in-house barista 

• 💰🥤 For the night shifters, additional NIGHT DIFF 

• ⛹️ Sports wellness clubs including hiking and free-diving 

• 🏋️ Subsidised gym membership at Anytime Fitness 

• 🤝 Engagement bonuses 

• 🏆 Over-the-top monthly, quarterly, and annual performance bonuses 

• 🙌 Exclusive discounts in selected restaurants and merchants 

• 🥳 Themed BFFs, monthly knockoffs, summer parties 

• 🧘🏼‍♂️ Community give-back programs and personal development workshops 

• And so much more!

Ready to build a smarter career with Smartsourcing? Apply now and be part of something bigger—where you are truly valued, every step of the way.