Officer, HR Delivery Inquiry Management Generalist (Hybrid)

The Ops Sup Analyst 1 is responsible for providing operations support services, including but not limited to; Handling general employee inquiries via cases or chat. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations and working with the specialists when needed to fulfill the requests.

Responsibilities:

• Take ownership of general employee enquiries and provide solution to problems in an accurate and timely manner.
• Adopt an employee-centric approach when handling employee complaints

• Engage in discussions, trainings, workshops related to re-engineering, projects and initiatives.

  - Participates and/or leads in projects and adhoc activities

  - Participates in team huddle/weekly team meeting
• Meet and exceed employee expectations by offering exceptional service; demonstrate flexibility whilst consistently complying with company policies and procedures
• Educate employees on how to utilize the resourcess avaialble to find the information needed

Qualifications:

• Open to fresh graduates
• Previous relevant experience preferred
• Proficient in Microsoft Office
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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