Officer, HR Onboarding Quality Analyst (APAC /EMEA - Hybrid)

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe.  The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as Officer, HR Onboarding Quality Analyst for APAC and EMEA- Hybrid based in Taguig, Philippines.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you are expected to:

Ensure onboarding requirements are submitted by candidates timely and accurately:

• Perform continuous tracking and chasing of any identified onboarding related actionable items
• Conduct reports analysis and documentation of onboarding tasks progress and/or completion
• Provide regular updates to the team and stakeholders, and raise any risks identified to prevent or reduce escalations
• Facilitate training sessions depending on business needs, such as cross training of peers and/or new hires in case of expansion of support due to volume of deliverables
• Provide exceptional stakeholder experience by responding to onboarding related inquiries via e-mail and/or ServiceNow (SNow) cases in a timely manner
• Drive compliance with applicable laws, rules, regulations, and policies related to hiring, including but not limited to data privacy, records management, and document retention
• Serve as primary liaison between key stakeholders within the region in terms of recommending business priorities by advising options, risks, prioritizations, and delivery timelines

As a successful candidate, you’d ideally have the following skills and exposure:

• Has at least six (6) months to one (1) year of experience in recruiting administration and/or staffing, preferably within the Banking or Financial Services industry (previous relevant internship experience is an advantage)
• Thrives in a fast-paced environment, following a global service delivery model
• Has good communication skills , both in oral and written forms
• Is customer-focused and detail-oriented
• Has effective interpersonal skills and with proven ability to build and maintain strong virtual and in-person relationships with colleagues, clients, and partners
• Is team-oriented, with the ability to adjust in support of timelines and deliverables
• Has the ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
• Has demonstrable proficiency in using HR systems and communication tools, preferably Workday Recruiting, MS Teams, and Zoom, among others
• Is adept in using Microsoft Office Applications

Education:

• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Has at least six (6) months to one (1) year of experience in recruiting administration and/or staffing, preferably within the Banking or Financial Services industry (previous relevant internship experience is an advantage)
Thrives in a fast-paced environment, following a global service delivery model
Has good communication skills , both in oral and written forms
Is customer-focused and detail-oriented
Has effective interpersonal skills and with proven ability to build and maintain strong virtual and in-person relationships with colleagues, clients, and partners
Is team-oriented, with the ability to adjust in support of timelines and deliverables
Has the ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
Has demonstrable proficiency in using HR systems and communication tools, preferably Workday Recruiting, MS Teams, and Zoom, among others
Is adept in using Microsoft Office Applications

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.