Officer, HR Quality Control Analyst (Hybrid)

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe.  The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as Officer, HR Quality Control Analyst - Hybrid based in Manila, Philippines.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The QC Analyst role is an integral part of our quality assurance team. This role will ensure that our cases are reviewed for accuracy, including planning, scoping, sampling, execution and observation validation. This role will work closely with our global HRPD organization to execute the monthly review of discipline, performance and other related cases and ensure adherence to the Global QC procedures.  

Key Responsibilities:

• Conduct review of cases to ensure all required fields are completed, related documents are included, and information is documented accordingly.
• Ensure cases are remediated appropriately and within timeline.
• Complete reports with findings according to procedure and timelines.
• Create and maintain reports on metrics as required.
• Perform work activities according to procedures and exhibit good understanding of concepts within own technical area.
• Liaise with stakeholders and clients to provide feedback in relation to quality documentation and metrics and address improvement opportunities to lower risk.
• Provide coaching and training to other team members as needed.
• Perform other duties and functions as designed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

The ideal candidate will have the following education, knowledge and experience:

• 2-5 years of relevant experience
• Very high attention to detail
• Past experience reviewing cases within an HR environment
• Very high attention to detail
• Advanced knowledge of Excel (i.e. sorting, filtering, basic formulas, etc.)
• Advanced knowledge of PowerPoint and other MS Office including Outlook and Word. 
• Ability to collaborate, coordinate and execute with the broader HR teams
• Well-developed organization, analytical and problem solving skills
• Time management skills and the ability to work on and meet tight deadlines
• Experience in working in a unit requiring coordination across multiple regions and ability to deliver in a global organization
• Adaptable, flexible and able to respond to changes in priorities
• Continuous improvement mindset
• Possess strong team building skills

Education:

Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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