Officer Identity and Access Management (IAM) Intermediate Analyst - Philippines (Hybrid)

The Identity and Access Management Analyst is responsible for fulfilling access requests within a variety of banking applications and infrastructure systems. The objective of the role is to manage user roles and access privileges within compliance of set information security policies and standards.

A Senior Level Analyst is expected to:

• Have an excellent understanding of end-to-end IAM products, processes, resources and tools in their respective platform with an ability to review processes and responsible for compliance to Citi policies
• Support operations including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support
• Able to handle all kinds complex requests and issues independently by having a good understanding of security administration processes, practices, and policies
• Lead resolution of severity issue, identify root cause and come up with corrective action plan to prevent recurrence while providing update to relevant parties
• Represent IAM Service Delivery in compliance calls and walkthroughs with audit; provide related audit deliverables in timely manner and ability to analyze and make the right judgment over accuracy, completeness, soundness of information being provided
• Creates, maintains and performs annual review of Process Control Manual documents associated with specific systems assigned
• Ensure completion of Marketplace requests, troubleshooting incident issues, closure of compliance-related action items and housekeeping tasks are done within operational and controls thresholds at an individual and team level
• Understand Continuity of Business and supports its application to IAM processes by maintaining resources like process control document up-to-date, ISA accesses, etc. within applications in scope of support
• Identify potential opportunities and raise to management's attention, as well as initiate improvements to enhance information security controls and/or process efficiency for supported systems
• Maintain excellent availability to customers team members, escalation manager, and senior management and handle customer and team interactions in a manner that lives up to Citi's leadership principles
• Handle coordination with business and/or technology for system setup, maintenance, and update of resources not limited to machine(s), Citi Marketplace products, Citi Information Security Administration Repository Inventory
• Drive and execute organization's strategy by identifying new tasks and creating a procedure to train others on demand
• Lead development of team members by providing coaching and training particularly to new team members or on new team processes
• Support automation program, including creation of Business Requirement Document and Minor Development Document
• Effectively utilize Talent Management process (i.e. goal setup, self-assessment, feedback, individual development plan etc.) to manage own performance and work on continuous development
• Complete other tasks/activities/projects in connection with the organizations' goals not detailed in the current job description such as automation, migration, controls culture, etc.
• Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency

Qualifications

• Bachelor’s degree holder and minimum of 4+ years of experience in an Information Security role or related field with service delivery and customer relationship management
• Complex application or system knowledge
• Interprets the principle of Information Security concepts and policies and ability to apply into day-to-day work
• Demonstrate an understanding of the risk associated with cyber security and the controls set in place to manage risk in identity and access management
• Proven use of discretion and sound judgment on handling of information with subject to sensitivity
• Flexibility to work in various shift to provide on-call, holiday and/or weekend support on a periodic frequency
• Proven capability to work within a team, seeks the input of others and greets change with optimism, curiosity and resilience, ability to manage multiple priorities and adjust to evolving work needs
• Understand and relates own goals to Citi, business' and teams', create SMART goals and demonstrate accountability to achieve them
• Consistently demonstrate clear and concise written and verbal communication in the English language as well as sensitive to audience diversity
• Strong analytical skills and proven ability to use (Citi) Lean methodology to identify process improvements; utilize most complex tools in Microsoft applications to analyze and interpret data
• Bachelor’s Degree/University degree of any course

Advantages:

Relevant experience in the following platforms may be preferred in some case(s):

• Enterprise Systems: IBM RACF, CA Top Secret, AS/400, Stratus, Tandem, Unisys
• Unix: Unix OS, LDAP
• Applications: Banking applications, ServiceNow, CyberArk

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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