Online Customer Service Consultant

We want to hear from you if you:

• Are technology savvy with proficiency across the Microsoft suite and social media channels including Facebook & Instagram
• Have experience in retail and/or customer service, particularly managing customer enquiries through to resolution and/or purchase
• Possesaself starterattitude with an ability to work autonomously
• Have a friendly disposition and a customer centric focus with an ability to problem solve customer issues
• Have a keen willingness to learn new tools and up-skill across the broader digital marketing ecosystem
• Are familiar with e-commerce and furniture experience is a plus
• Are able to work on weekends and enjoy time off during the week

Your role is about:

• Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, Instagram, live chat, email)
• Monitoring customer reviews and following up promptly for case resolution (google review, product review etc.)
• Utilisation of internal tools & systems to track, monitor and resolve customer queries & issues
• Assessment and conversion of customers enquiries to potential purchases
• Assist with ad-hoc digital marketing related activities for the client