(On-Site) Technical Support Consultant

Duties and Responsibilities:

• Inbound and outbound calls with clients Utilizes effective probing and listening skills to generate opportunities for the company and solutions for the customer.


• Resolves customer problems promptly and accurately in a manner that will retain promote customer loyalty and retention.


• experience in direct-to-consumer collections


• Uses Case Management system to provide information to update customer interaction and review previous customer case note.


• Provide excellent customer service support by providing troubleshooting tips and Specific technical instructions.


• Strong tech exp with excel, billing software, MS Office, and insurance portals


• Good in excel, comms skills, organizational skills, time management, general knowledge of billing systems and structure, analytical skills, critical decision making, knowledge about HIPAA, and Fraud and Waste.

STRONG COMPUTER AND PHONE SKILLS

• Must be able to create Word documents, work in Excel, use templates, use the internet, Outlook and work in a company created database


• Must be pleasant and knowledgeable when speaking with insurance company representatives

Preferred Qualifications:

• 1+ years of Technical Support and Customer Service experience –Healthcare preferred not required


• Proven knowledge of and experience medical device (PERS)


• Outstanding interpersonal, verbal, and written communications skills required.


• Must be flexible and able to work in a fast-paced, heavy volume work environment.


• Demonstrated computer, prioritization, and time management skills.


• Experience working at insurance companies/payors or with medical device reimbursement for a start-up or new technology company or durable medical equipment setting is high desirable.