Operational Account Manager

Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.

 
Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.

 
We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.  To find out more about our commitment to sustainability and about Amcor, visit I LinkedIn I Glassdoor I Facebook I YouTube

ASC – Internal Job Posting
Operational Account Manager

Rizal Philippines

JOB RESPONSIBILITIES:

Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations:

A. Forecast Analysis & PO Ownership 
• Acceptance/ Communication of delivery schedule
• Monitor sales order to ensure data accuracy
• Pending order balances
• Sales forecast

B. Relationship Management
• Managing account aligned with Sales Director/CS Manager based on specific account’s SLA
• Contract execution
• Monthly Customer Business Review
• Customer Audits

C. Customer Management
• Quality claim & escalation
• Co-Lead activities for customers satisfaction – Voice of Customer

D. Operation Coordination
• Lead & roll out new commercial projects/initiatives with internal stakeholders
• Collaborate with other department in the execution of projects/ claims 
• Timely closing & coordination with PD on project management for NPD

E. Commercial Execution
• Profitability review 
• Profitability review with CS Manager
• Identify commercial leakages and execute the recovery strategy

F. Working Capital
• Reconciliation and settlement of overdue accounts
• Manage inventory ( call-off time, wastages)

G. Business Development
• Full engagement in customer’s identification and qualification process, aiming to drive value propositions to the right targets
• Forming, communicating and negotiating offers and price (increments)
• Gather and coordinate customer specific market intelligence and report to Business Development team
• Identify innovation and product development opportunities
• Develop strong understanding of competitor capability, activity and strategy

JOB REQUIREMENTS
• College graduate, preferably in Marketing, Business Management, Engineering or its equivalent
• Minimum of 3 years sales experience in packaging and/or FMCG industry
• Customer Service and Account management experience
• Good understanding of business processes, including sales, supply chain and customer service
• Customer-focused and results-oriented
• Ability to build collaborative relationships
• Strong time management and organizational skills
• Strong interpersonal skills, with particular ability to work within team environment.
• Self-motivated 

Amcor supports the career development of employees by encouraging qualified candidates to apply for internal positions. Before applying for a position ensure your line manager and HR business partner have been informed.

As a part of the Internal Applicant Process, the HR Team may communicate with your manager to discuss your application.
Refer to the Amcor Leadership Framework to understand the competency requirements of the role.

 

Amcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly lighter weight, recyclable and reusable, and made using an increasing amount of recycled content. In fiscal year 2022, 44,000 Amcor people generated $15 billion in annual sales from operations that span 220 locations in 43 countries. NYSE: AMCR; ASX: AMC