Operations Account Manager | US Pioneer Campaign

Operations Account Manager | US Pioneer Campaign

We are looking for awesome and talented Operations Manager who wants to join our growing #happy@work team!

• Operations Manager (Technical Account)
• Operations Manager (Healthcare Account)

Responsibilities:

• Manages operations for Customer Service/Tech Support - Voice and Non- Voice
• Perform weekly meetings with operations staff to discuss issues affecting business
• Submit weekly operations report to client
• Set operational goals, objectives and develops strategies to meet client metrics
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
• Possess Budgeting and Financial Planning skills
• Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff

Requirements:

• Must have excellent Verbal and Written English Communication Skills
• Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)
• Minimum 3 years proven management experience in a BPO contact center environment
• Must have experience handling a CSR/TSR campaign.
• Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met
• Strong Planning, Forecasting, Problem-Solving and Analytical Skills.
• Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.
• Strong Organizational, Leadership and Interpersonal Management Skills.
• Possess excellent knowledge of Manpower Planning
• Knowledge of current Call Center & Workforce Management Technologies
• Demonstrated ability to interact with peers, senior management and other departments in a professional manner
• Strong Organizational, Leadership and Interpersonal Management Skills
• Possess excellent knowledge of Manpower Planning and scheduling
• Must be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Free Parking Passes
• Leave credits/Leave conversions
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form: |
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an account manager?

Have you worked in a call centre before?

Do you have customer service experience?

How many years' experience do you have as a Technical Support Professional?

How many years' experience do you have as a Healthcare Professional?

Are you available to work on a nighshift schedule

iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage – for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience.

iOPEX has integrated 3 key elements for success – strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management.

Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence.

iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage – for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience.

iOPEX has integrated 3 key elements for success – strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.

iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management.

Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence.

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