Operations Analyst

Summary:

The Operations Analyst position plays a vital role in the organization. You will collaborate closely with the Operations Manager, division leaders and Project Managers and will be responsible for coordinating and managing the day-to-day operational tasks associated with Professional Services teams and projects.

Responsibilities:

• Internal project management/coordination of projects and liaising with Project Managers and Team Leaders
• Scheduling project resources (technical, consultancy and training services), administer additions, changes, and deletions in the scheduling system
• Maintain project statuses and financial budgets for projects within NetSuite SuiteProjects Pro
• Support Professional Services Operations Manager maintaining systems and processes, ensuring efficient processing of projects and all related tasks
• Assist with month-end/financial procedures and reconciliation (raising invoices, credits, statements)
• A proactive approach to problem-solving with the ability to identify billing issues and work with project teams to find solutions

Qualifications:

• Very tactical and detailed oriented. Meticulous attention to detail requiredplaces high value on order, accuracy, and turnaround times
• Proficiency in MS Excel; including formulas (xlookup, sumifs), pivot tables, formatting
• Display professionalism and exceptional communication skills to address questions and queries promptly and effectively
• Strong analytical skills, attention to detail with the ability to review and interpret financial data accurately
• A positive attitude and behavior that contributes towards to the achievement of departmental, company and operational objectives
• Capability to multi-task and a willingness to learn, develop, accept, and adapt to a constantly changing environment
• Strong organizational and record-keeping skills are necessary as the development and upkeep of processes and procedures are crucial to the teams success
• Confidence to accomplish job requirements and positively welcome feedback for continuous improvement
• Familiarity of software such as NetSuite SuiteProjects Pro and Salesforce.com preferred
• Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts