Operations Assistant

The Remote Operation Assistant is to assist all aspects of daily store operation remotely - front
desk reception duties, supplies ordering, inventory management, membership management,
customer services inquiries. Appearing in front of the camera is not required on this role.
Duties include answering incoming phone calls and voice mails, respond to customers’
requests, assist in time clock and daily check out sales reports, research on billing issues, assist
guests with questions regarding services and products, charging for services performed, email
timely replies, review purchases details for proper charges and refunds, supplies ordering and
inventory management.

Duties and Responsibilities (Perform remotely):

• Assist in day -to -day operation of the store remotely.

• Review flow of appointments, proper breaks and time off.

• Assist in Scheduling tasks.

• Accurately book, change and cancel appointments.

• Ability to explain clearly detailed descriptions of treatments, memberships, packages,
services, facility features and hours of operation.

• Answer the phone within three rings and use the guest’s name twice throughout the phone
conversation.

• Inventory management, and make sure store and retail supplies are fully stocked and
review inventory reports.

• Handle guests’ questions and concerns professionally and courteously though email or
phone call.

• Assist in all areas of wellness sanctuary operation as requested by management.

• Review daily close out and time clock reports

• Properly track time off schedules and assist in efficiencies of practitioner and front desk
schedules.

• Assist Insurance billing process and be the primary point of contact for superbills

• Manage store inventory and supplies; keep all store records and inventory organized.

• Special projects as assigned. Duties can change from time to time due to store needs.