Operations Assistant

POSITION SUMMARY:

The Operations Assistant will support the Offshore Administration team in executing compliance auditing, lease administration, and operational tasks across Bridge33’s property portfolio. This role is a key contributor to the COI (Certificate of Insurance) Audit Project and other ongoing compliance initiatives. The successful candidate will work closely with the Operations Team Lead to ensure tenant compliance with lease requirements, maintain accurate records, and deliver timely, high-quality output to internal business units.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Tenant Compliance & Lease Administration

• Conduct COI (Certificate of Insurance) audits to verify tenant compliance with lease insurance requirements
• Track and monitor critical lease delivery dates and compliance deadlines
• Review and interpret commercial lease agreements to identify tenant obligations (sales reporting, HVAC inspections, insurance, etc.)
• Maintain and update compliance tracking records across the property portfolio
• Flag and escalate non-compliant tenants to the appropriate team members

Reporting & Documentation

• Compile and distribute regular recurring compliance and performance reports
• Prepare presentation materials and summaries as directed by management and team leaders
• Maintain consistency with company-standard form documents used across the organization
• Process and accurately record received data in a timely manner

Communication & Coordination

• Serve as a responsive point of contact via Slack and Front (email platform) for internal business units including Leasing, Asset Management, Property Management, Legal, and Tenants
• Manage personal and administrative inboxes daily, ensuring timely responses and follow-through
• Communicate clearly and professionally in written and verbal English

Database & Systems Management

• Enter, update, and maintain data in property management and compliance tracking systems
• Utilize MS Office Suite, Google Suite, and other designated software platforms proficiently
• Leverage AI tools to increase work efficiency and output quality

General Operations Support

• Assist team members with tasks during high-volume periods or as needed
• Take on additional projects and assignments as directed by the Operations Team Lead
• Resolve routine operational issues independently and escalate complex matters appropriately

QUALIFICATIONS:

Required

• 2+ years of experience in property management, commercial real estate, or leasing administration
• Working knowledge of tenant compliance requirements and commercial lease interpretation
• Familiarity with ACORD forms (e.g., ACORD 25, 27, 28) and the ability to read and interpret Certificates of Insurance and Evidence of Property Insurance
• Strong analytical and critical-thinking skills, with the ability to spot discrepancies between documents (e.g., coverage limits, dates, policy types)
• Discretion and sound judgment when handling confidential tenant, financial, and insurance information
• Strong English communication skills both written and verbal
• Proficiency in MS Office Suite (Word, Excel, Outlook) and Google Suite (Docs, Sheets, Drive)
• Experience with data entry, record keeping, and database management
• Demonstrated ability to manage multiple tasks and meet deadlines consistently
• High attention to detail and commitment to accuracy

Preferred

• Direct experience with COI audits or insurance compliance tracking
• Familiarity with commercial lease documents and lease administration systems
• Working knowledge of insurance terminology and concepts general liability, umbrella/excess, workers' compensation, additional insured, waiver of subrogation, and primary & non-contributory endorsements
• Insurance or risk-management coursework, certification, or licensing background
• Experience using project/task management tools (e.g., Smartsheet, Asana, or similar)
• Experience with AI productivity tools (e.g., ChatGPT, Claude, or equivalent)
• Background in offshore or remote administrative support roles
• Exposure to retail or shopping center property management

WORKING REQUIREMENTS:

• Fully remote
• Fluent in English
• Will work 8:00 AM to 5:00 PM US Eastern Time (EST)