Operations Assistant - HDMF Financing

FILINVEST COMPANY: FILINVEST LAND INC.

POSITION: Operations Assistant - HDMF Financing

POSITION SUMMARY:

The Customer Financing HDMF Associate processes the housing loan applications and service requests regarding HDMF loan concerns. They ensure that HDMF financing accounts will be applied and processed for a housing loan and assigned service requests are completed within the standard processing time.

SCOPE AND RESPONSIBILITIES:

1. Processes HDMF financing and re-financing accounts within the given standard processing time starting from printing of technical requirements until foldering of customer requirements for QA.
2. Effectively and appropriately communicates and assists our clients through phone, email or face-to-face interaction, to address their concerns and also collect necessary documentation and/or payments from clients for the loan to be processed within the given standard processing time.
3. Ensures that service requests assigned to him/her are resolved/completed within set turnaround time.
4. Ensure accurate documentation of folders prior delivery to Pag-Ibig.
5. Sends daily productivity/accomplishment report to the Customer Financing HDMF Team Lead.

COMPETENCIES AND SKILLS REQUIRED:

• Customer Service Skills
• Negotiation SkillS
• Able to communicate effectively through written and verbal means in both English and Filipino
  
• Strong sense of organization and keen attention to detailsAble to multi-task, prioritize and manage time effectively
  
• Person with integrity and strong values
• High sense of responsibility and urgency
• Able to quickly absorb knowledge and adapt to constant changes
• Basic knowledge of office software (spreadsheets, documents and presentation)