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Operations Assistant Manager

Job Description - Operations Assistant Manager

Work Setup: Onsite (Alabang)

Shift Schedule: GY Shift

Start Date: 13-Feb

Required Skills/Qualifications:

  • Bachelors degree preferred; equivalent work experience accepted.
  • 2 years of pure insurance experience (billing, account management, or policy servicing).
  • Minimum 2 to 3 years of contact center experience, with at least 1 year in leadership role/supervisory
  • Strong knowledge of insurance billing processes and ECC account management.
  • Excellent analytical, communication, and documentation skills.
  • Proficiency in MS Office, QA tools, and CRM/contact center systems.
  • Detail-oriented with the ability to identify trends and recommend solutions.
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