Operations Associate

Who we are

We are a professional management service that helps homeowners and landlords enjoy more freedom by taking care of the hassle of hosting their properties. Our mission is to leverage technology to make hosting as effortless as possible while increasing revenue for our hosts.

Since launching in 2015, we’ve grown rapidly. We now operate in 20+ cities worldwide, from Auckland to Lisbon, and are in one of the most exciting phases of our journey yet. Join us in our mission to revolutionise the short-term accommodation industry and help hosts worldwide achieve their goals.

PLEASE NOTE: This position supports our Australian markets. Working hours are from 8am – 7pm AEDT/AEST, 7 days per week on a rotating roster. This role is a remote, 12-month Contract

Responsibilities

• Schedule maintenance, cleans, and linen deliveries across our property portfolio in Australia and New Zealand
• Coordinate and manage a network of suppliers to prepare homes for guest bookings, ensuring issues are resolved before check-in
• Plan resources, manage supplier communications, and monitor the delivery of linen, cleaning equipment, and toiletries
• Raise purchase orders and handle invoicing and payment scheduling
• Source, onboard, and build strong relationships with new and existing suppliers
• Communicate effectively with internal teams, suppliers, and clients, keeping stakeholders updated on works or services completed
• Manage daily operational tasks to ensure smooth running of properties
• Contribute ideas to improve processes and enhance the experience for Houst hosts and guests

• Fluent or with business proficiency in English.
• Willingness to work varied shifts, including evenings, weekends, and public holidays.
• Proven problem-solving skills and the capacity to handle challenging situations.
• Knowledge of the Airbnb platform and hospitality industry is beneficial (Desirable).
• Remote work readiness: Focused workspace, Headset with mic and webcam for meetings, Stable high-speed internet with backup (Minimum of 5Mbps), Computer (laptop or desktop) with recommended specs (Quad-core CPU at least 2.5GHz or higher - RAM 8GB or higher), At least 128GB SSD for drive C.

What we don't offer:

• All government-mandated benefits (SSS, PAGIBIG, and PHILHEALTH).
• Company material - You must already have or buy, or upgrade your current one to meet our minimum requirements.

Salary: 480,000 PHP (40,000 PHP per month)