Operations Associate - Case Management (Drivers)

About Lalamove Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform born with a mission to empower communities by making delivery fast, simple, and affordable. At the click of a button, individuals, small businesses, and corporations can access a wide fleet of delivery vehicles operated by professional driver partners.

Powered by technology, we seamlessly connect people, vehicles, freights and roads, moving things that matter and bringing benefits to local communities in 11 markets across Asia and Latin America

• Investigate and resolve customer complaints related to driver behavior or service quality.
• Collaborate with customer support teams to address and resolve issues promptly.
• Assist in the development and delivery of training programs for drivers.
• Identify training needs and recommend improvements to enhance overall driver quality.

• Someone who can easily speak with our partner riders and be approachable when needed

• Customer Service Experience handling L2 concerns
• Willingness to work onsite in the Paranaque Integrated Terminal Exchange (PITX)

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