Operations Associate - Cebu

Operations Associate - Cebu (Rolling Intake)

Opportunity Expired

Responsible for Client performance reporting and incident reporting in coordination with myEntrego (Retail) Leads.

• Accurate resource planning based on volume of packages received
• Eliminate losses, damages that result in Claims filing
• Monitor and ‘Close’ any open order that are beyond the agreed SLA
• Acceptance and Sorting of packages from Amicassa across all 3PL,
• Endorsement of packages to other 3PL
• Preparation / Waybill Generated / Letter Shopping
• Resolve or escalate Exemptions within 24H
• Monitoring of all documents endorse to Mailroom and CLOSE Incident Reports in 72H
• Submit Client related reports at 95%
• Practice strict coordination to achieve OTD SLA
• Consolidate Daily/Weekly/Monthly reports
• Received and Process of Billings
• Collaborate with LM team
• Address and resolve issues of non compliance
• Health and Safety protocols and projects
• Polite, clear, concise, and updated feedback to internal and external customers
• Act as group Team Leader from time to time

Job Qualifications:

• At least college level

With work experience in:

• Mailroom Operations
• Account Management
• Report analysis
• Proficient in excel
• Result oriented
• Flexible and adaptable
• With basic communication and Customer service skills

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry Pathway

Degree or Certificate

Minimum Level of Study

Associate Degree or higher

Study Field

B

B Business & Management

E

Work rights

The opportunity is available to applicants in any of the following categories.