Operations Associate - RD Docketing

FILINVEST COMPANY: FILINVEST LAND, INC. 

JOB SUMMARY:

Registration Associate prepares and processes the documents of all fully paid buyers including near full payment accounts that are qualified for title transfers. 

QUALIFICATIONS:

• College graduate with a degree in Business Administration/Management or other related courses
• With at least 1 year of related work experience
• Willing to work in Alabang, Muntinlupa City

KEY RESPONSIBILITIES:

1. Prepares and processes the documents/folders (based on the approved checklist) of all fully paid accounts including near full payment that are qualified for title transfer in timely manner.
2. Ensures the correctness and completeness of documents and requirements inside the docket prior endorsement to outsourcing service provider.
3. Facilitates and coordinates concerns and requests by either 1) processing requests related to Title Transfer, 2) liaising with internal and external customers and business partners, or 3) providing readily-available feedback during walk-in servicing and incoming calls.
4. Monitors accounts with pending/lacking documents and requirements and ensures the timely endorsement to outsourcing service provider upon completion.
5. Monitors all buyers' and internal requests and complaints resolutions.
6. Ensures that all documents in custody are secured and handled with confidentiality in accordance to Data Privacy Act.
7. Expected to support activities that Team Leader and/or Department Head assign within one's capacity.
8. Maintains a professional image that is representative of FLI's quality service.