Operations Coordinator

Job title: Operations Coordinator

Type of employment: Full-time

Rate: $4.00 - $6.00

Shift Schedule: 8 AM - 5 PM EST.

The Operations Coordinator plays a key role in ensuring smooth day-to-day logistics operations by tracking shipments, coordinating with carriers, and maintaining accurate system records. This role focuses on proactive communication, operational accuracy, and customer satisfaction in a fast-paced logistics environment.

The primary objective of this role is to take ownership of daily operational tasks so leadership can focus on business growth.

About the Employer:

A growing logistics and operations-focused organization committed to efficiency, reliability, and exceptional customer service. The company works closely with transportation partners to deliver dependable operational execution through structured processes, accountability, and clear communication.

Company core values:

• Integrity and accountability in every transaction

• Customer-first mindset and proactive service

• Operational excellence and continuous improvement

• Teamwork, ownership, and reliability

• Efficiency through smart systems and processes

Objectives of this role:

• Ensure timely and accurate shipment coordination from pickup to final delivery

• Maintain seamless and proactive communication between customers, carriers, and internal teams

• Support daily logistics operations through strong organization, tracking, and documentation

• Operate independently while managing assigned workloads with minimal supervision

Responsibilities:

• Track and monitor shipments from pickup through final delivery

• Perform track-and-trace activities and proactively update customers on shipment status or delays

• Build, manage, and update shipment orders within the system

• Dispatch loads to assigned carriers and coordinate pickups and deliveries

• Communicate with carriers and drivers regarding schedules, ETAs, and operational updates

• Prepare, review, and verify shipping and operational documents for accuracy and completeness

• Troubleshoot routine operational issues and escalate complex concerns when necessary

• Maintain accurate records and ensure all systems are consistently updated

• Provide customer service support related to shipment inquiries

• Support additional operational and administrative tasks as required

Required skills and qualifications:

• Strong attention to detail and exceptional organizational skills

• Clear English communication skills with a customer-focused mindset

• Ability to work independently in a fast-paced operational environment

• Proactive, self-managed, and solution-oriented working style

• Proficient in Microsoft Office Suite (Outlook, Teams, Excel, Word)

• Comfortable using logistics, tracking, or operational software

• Strong time management and multitasking abilities

• Must have a Windows-based computer (required for system access)

Preferred skills and qualifications

• Prior experience in logistics, transportation, or operations coordination

• Familiarity with shipment tracking systems or Transportation Management Systems (TMS)

• Experience working directly with carriers, drivers, or operational documentation

• Freight brokerage experience (U.S./Canada) is a strong advantage

• Strong problem-solving and critical-thinking abilities