Operations Coordinator / Assistant

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for U.S.-based businesses. We are seeking a reliable Operations Coordinator / Assistant to join our remote team and support our owner and office staff. This role is ideal for candidates who thrive in a structured, steady workflow environment and are eager to grow with a dynamic company serving the construction industry.

As the Operations Coordinator / Assistant, you will play a pivotal role in maintaining organized communication and ensuring smooth operations while the owner is frequently traveling. Training will be provided, and the position starts at approximately 20 hours per week with the opportunity to expand to full-time.

Key responsibilities include:

• Act as the primary communication bridge between the owner and office staff, relaying information and keeping all parties informed.
• Follow up on assigned tasks and ensure completion within set timelines.
• Organize and maintain communication channels, documentation, and task tracking.
• Coordinate daily workflow and support administrative processes.
• Assist with client and customer communications as needed.
• Maintain confidentiality and professionalism in all interactions.
• Support the team in adapting to evolving business needs and priorities.

Required Qualifications:

• Experience in a coordination, administrative support, or customer service role
• Proficiency with Microsoft 365, including Outlook, Word, and Excel
• Experience handling frequent client or customer communications in a support capacity
• English proficiency (C1 level) for professional written and spoken communication
• Legally authorized to work in country of residence
• Ability to overlap working hours with U.S. Eastern Time business hours
• Reliable high-speed internet, headset suitable for frequent calls, quiet workspace, and backup power for remote work

Preferred Qualifications:

• Familiarity supporting construction-industry clients or construction business operations
• Familiarity with roofing, construction, or home service industries.
• Experience using project management, CRM, or scheduling software.
• Experience working in a remote environment.

• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekends off.