Operations Coordinator (Supply Chain Services)

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 95,000 employees, SGS operates a network of over 2,000 offices and laboratories around the world.

Review incoming job orders and verify all necessary documents are provided and in order.

• Prepare and send the following documents e.g., Instruction to Inspectors which includes the scope of work, target budget for the job/project, type of inspectors to be deployed, duration of inspection, and other pertinent instructions based on the specifics of the job/project.
• Ensure that the inspection budget and expenses are tracked and controlled.
• Ensure that the technical and commercial matters related to a project/job are clear, reviewed, and approved by the Industrial Services Head, and understood by the responsible inspector/s.
• Ensure that concerns during the job/project are clearly communicated to the client with regular follow throughs and monitoring. Any major concerns are elevated to the Industrial Services Head.
• Coordinate with the client representative for any technical or commercial issues that may be encountered during the job/project deployment and seek workable solutions with the approval of the Industrial Services Head.
• Ensure that technical support is provided to the inspection team and/or client.
• Work with the inspector and report reviewer for the timely completion of the reports.
• Track the timeliness of inspection and job reports and ensure that service invoice are timely issued and submitted to the client along with the report.
• Maintain job files and other quality records.
• Conduct ocular inspection and/or aid the inspection team during peak activities as needed.
• Conduct regular Operational Integrity and Operational Level audits for jobs/projects.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Performs other related duties as may be assigned either in collaboration or departmental goals or for
  
  his/her personal or professional training, education, or development as programmed by his/her immediate superior.
• Complies with the QHSE policies

College graduate, preferably with background in engineering (civil, industrial, mechanical)

Required Skills

• Knowledge in the supply chain for energy, oil & gas, construction, and/or manufacturing industries/sectors (stakeholders, trends/shifts, competition, processes, regulations & guidelines, etc.)
• Has good communication and interaction skills and is a team-player.
• Core (Integrity, Work Standard, Customer Service Orientation, Communication), Professional/Technical Knowledge, Functional (Organization skill, Analysis/Problem Assessment, Attention to Details/ Quality orientation, and Judgement/ Problem-solving), Leadership and Management Skills
• Ability to adopt and adapt a flexible approach to effectively strategize and act to a fast-phased changing environment
• Knowledge computer applications e.g. Word, Excel, PPT, PDF and willing to learn in utilizing CRM tool e.g. Salesforce
• Customer service-oriented
• Has sense of accountability
• Has integrity
• Willing to learn and grow
• Has analytical skills, attention to details, and problem-solving abilities
• Has leadership and management skills
• Fluent in English and Filipino (both written and verbal)