Operations Director | Pioneer Team

Join a company where YOU matter!

We are looking for awesome and talented Operations Manager who wants to join our growing #happy@work team!

As onOperations Director, your overall responsibility for the Philippines Operations of iOPEX, Revenue and Profitability in the Philippines, Capital Expenditure, Budget Management, Business Development and Growth of Manila operations.

Responsibilities:

• Will oversee operations to support growth and add to the bottom line of the organization
• Will provide management and oversee all aspects of the business within the site
• Develop annual program plans and goals including objectives, strategies, and specific targets.
• To maintain profit margins and develop internal control systems to ensure accountability
• Will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement and redeployment
• Review financial information and adjust operational budgets to promote profitability.
• Manage the budget allocated for given region, distributing resources to where they are needed.
• Oversees and ensures that the operations' business continuity and recovery requirements are met through regular review of business-related reports and initiatives
• Manages client relations by providing reporting services to client representatives regarding operational performance
• Review staff performance, provide training, and determine additional staffing needs in region.
• Report business activities in region to superiors and make recommendations for improvements
• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
• Develop, manage, and motivate a strong, effective management team.
• Align staff and all other resources to achieve programmatic objectives efficiently and effectively.
• Support development of program policies, rules, protocols, handbooks, and forms for all program components.
• Revise and formulate policies and promote their implementation.
• Maintain a culture of performance management and continuous improvement, helping staff focus on both their individual clients as well as the site and agency’s overall goals.
• Monitor client databases and other performance tracking tools
• Ensures an effective, responsive relationship of Operations Team and Clients may it be internal or external; both collaborative in nature and strong in character to implement change
• Coordinates closely with other division/department heads to ensure efficient and effective implementation of all administrative and Operations services.
• Upgrade personal knowledge of call center technology and make improvement recommendations.

Requirements:

• Bachelor’s degree in related field and five years senior leadership experience preferably in a call center environment
• Proven experience as aOps Director or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people management skills
• Knowledge of industry’s legal rules and guidelines
• Have clear understanding about operational excellence
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• Must be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form: |
• Send a message to09178246345 (Yana)

• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role