Operations Manager

Operations Manager Max's Restaurant Guam

Max's Restaurant Guam is looking for an experienced and dedicated Operations Manager to lead our restaurants daily operations. As part of one of the most recognized restaurant chains in the Pacific, we are committed to delivering authentic Filipino cuisine with exceptional service. This role is vital to maintaining our brand standards and driving continued success on the island of Guam.

Key Responsibilities:

• Lead all aspects of restaurant operations, including front-of-house and back-of-house management

• Implement operational strategies to improve efficiency, service quality, and overall profitability

• Monitor key performance indicators (KPIs) and take proactive steps to enhance performance

• Foster a positive team culture through staff training, development, and mentorship

• Ensure smooth coordination between kitchen and service staff to maintain high customer satisfaction

• Manage supply chain logistics, inventory, and purchasing while maintaining cost controls

• Collaborate with marketing to execute promotions and seasonal campaigns

• Oversee hiring, onboarding, and ongoing evaluation of team members

• Ensure the restaurant complies with food safety standards, local regulations, and company policies

• Address and resolve customer concerns in a timely, professional manner

• Maintain facility cleanliness and ensure all equipment is functioning properly

• Prepare financial reports, set budgets, and analyze revenue trends

• Build and maintain strong relationships with vendors and suppliers

Required Qualifications:

• Bachelors degree in Nutrition, Hospitality Management, or a related field

• Proven experience in restaurant operations with a minimum of 5 years in a leadership or management role

• Demonstrated success managing high-volume restaurant operations

• Strong leadership, organizational, and decision-making skills

• Excellent interpersonal and communication abilities

• Skilled in using restaurant management tools and Microsoft Office Suite

• Knowledge of food safety, cost control, inventory management, and budgeting

• Flexible schedule, including availability on weekends and holidays

• Experience working in culturally diverse teams

• Knowledge of Guams local health and safety regulations is preferred

• Fluency in English required 

Work Authorization:

This position is open to international applicants and will be processed under the H-1B visa program for employment in Guam, a U.S. territory.