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Operations Manager

icon building Company : Ubiquity Global Services
icon briefcase Job Type : Full Time
icon geo-alt Southwoods, Laguna

Job Description - Operations Manager


Responsibilities:
  • Responsible for management of the unit and performance of all employees
  • Manage the group and deliver the goals and metrics of each
  • Serve as primary client and UGS contact
  • Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects
Qualifications:
  • Bachelor's degree, any field
  • Experience as BPO Account/ Operations Manager for at least 2 years
  • Must have at least 2 years BPO experience in Financial Programs
  • Managerial experience of teams greater than 40 FTE
  • Excellent interpersonal and leadership skills.
  • Excellent written and verbal communication skills.
  • Strong planning, change management and organizational skills.
  • Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
  • High degree of initiative, team building and dedication to effective positive change.
  • Willing to work on any shift schedule especially graveyard
  • Willing to work in Southwoods, Laguna
Original job Operations Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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