Support directives from Call Center leadership.
Lead, coach, and develop Call Center Supervisors.
Set and prioritize goals to achieve business objectives.
Collaborate with HR, Training, Workforce, Finance, and Quality teams.
Drive improvements in people, processes, and technology.
Ensure client, subscriber, and quality expectations are met.
Recognize and reward top performers.
Manage budgets, projects, and changing priorities.
Maintain strong floor presence and open communication with staff.
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