Operations Manager (Banking & Financial)

Position Type: Mid, Manager

Employment Type: Full-Time

Work Setup: On-site (Graveyard, Shifting)

Location: Davao City / Fort, Taguig / Cubao, Quezon City / Makati

Industry: BPO

About the Job:

Manage operational activities for assigned client program(s) within company and client guidelines and policies. Manage, motivate, and develop front line supervisory staff responsible for the day-to-day performance of teams of call center agents who provide services on behalf of the company’s clients. Ensure both the client Key Performance Indicators (KPIs) and company performance expectations are met and continuously improved upon.

Company Profile:

Our client specializes in providing outsourced customer experience and support services, including handling customer care, technical support, sales, and retention tasks for various clients across different industries.

Required Qualifications:

• 3-5 years of experience as an Operations Manager.
• At least 2 years of experience as an Operations Manager under Fintech (BPO) for Davao or US Banking Finance Services and Insurance (BPO) for other sites.

• Strong knowledge of call centre operations.
• Basic understanding of financial reports and forecasting.
• Ability to motivate and inspire a group of employees to achieve performance goals.
• Ability to analyze processes and develop valid solutions to resolve issues at hand.
• Ability to address all concerns in a consistent and fair manner.
• Ability to interact with all levels of management and non-management personnel.
• Ability to prioritize and organize work in a multi-tasked environment.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills
• Excellent judgement, reasoning, and problem-solving skills.

Join our client team and unlock a range of enticing benefits, including:

• Health, dental, and vision coverage/HSA
• Paid Time Off (PTO)
• Paid holidays and sick leave
• Leadership development programs

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let’s create your career together!