Operations Manager (BPO) | Start ASAP

Qualifications

• Must have Bachelor's Degree
• Work experience in the same or related role for at least 3 years
• Preferred exposure in the multinational BPO / Call Center industry
• Six Sigma Certification is an advantage

Responsibilities

• Develop and improve coaching skills of all leaders
• Manage escalated transactions from clients/customers/team members
• Review, plan and update leave requests from all levels
• Update team members on process and policies changes rolled out by client
• Participate/Organize weekly meeting on project updates
• Complete the needs of reporting, such as Operations Health Check, EWS Process & it’s analysis, etc
• Able to compute profit and loss of the project
• Address and manage attrition consistently and continuously discuss the progress and ways to improve with Operations
• Always seek ways to have discussion on Probationary Scorecard, Operational Policies, setting of expectations, etc for further improvements
• Prepare, develop and present project’s performances to client