Operations Manager | Content Moderation

Sutherland is seeking an organized and goal-oriented person to join us as an Operations Manager- Content Moderation . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

As a Manager in Content Moderation for our Client, you will oversee a team of moderators ensuring platform compliance, user safety, and adherence to content guidelines and policies. Your leadership will play a critical role in maintaining Client’s reputation as a safe and secure environment for creators and users.

Key Responsibilities:

1. Team Leadership and Management:
   • Supervise and mentor a team of content moderators to meet performance standards
   • Conduct regular performance reviews, provide feedback, and implement development plans
   • Facilitate team meetings to discuss updates, challenges, and best practices
2. Content Review:
   • Monitor flagged content to ensure compliance with Client’s community guidelines and policies
   • Identify and escalate critical content issues or trends to higher management promptly
3. Policy Implementation:
   • Ensure the team is updated on the latest content guidelines and moderation policies
   • Act as the point of contact for clarification and interpretation of policies
4. Operational Efficiency:
   • Monitor workflow to ensure tasks are completed within set turnaround times
   • Use data-driven insights to optimize team productivity and decision-making processes
   • Coordinate with cross-functional teams for process improvements and updates
5. Reporting and Insights:
   • Generate and analyze reports on team performance, content trends, and flagged issues
   • Provide actionable recommendations to improve moderation strategies and enhance platform safety

Qualifications:

• Experience:
  • Minimum 3-5 years in content moderation, with at least 2-3 years in a management role
  • Experience in moderating sensitive or explicit content is highly preferred
• Skills:
  • Strong leadership and people management skills
  • Excellent decision-making abilities with a focus on detail and accuracy
  • Familiarity with online community management tools and moderation systems
  • Strong analytical and reporting skills, with proficiency in tools like Excel or dashboards
  • Knowledge of regional and global content compliance and regulations
• Personal Attributes:
  • Ability to work in a high-pressure environment while maintaining professionalism
  • Empathy and cultural sensitivity, especially while handling diverse content
  • Strong problem-solving skills and a proactive approach to challenges

Work Environment:

• Ability to handle exposure to sensitive or explicit content as part of the job.
• A collaborative and supportive environment with opportunities for career growth.

All your information will be kept confidential according to EEO guidelines.