Operations Manager - Fintech

A US fintech with a contact centre in the Philippines.

JOB DESCRIPTION

• Deliver onboard training to new customers

• Operate as a point of contact for all matters specific to our customers, proactively respond to customer requests, complaints, and needs as well as issue escalations as needed

• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Communicate clearly the progress of daily/weekly initiatives to internal and external stakeholders
• Identify and grow opportunities within customer accounts and help with sales team to ensure growth attainment, conduct monthly meetings with clients to review services, resources, success and make recommendations
• Develop new business with existing clients and/or identify areas of improvement to exceed team sales quotas

JOB QUALIFICATION

• Experience working directly with customers to solve issues
• 1-3 years of experience managing client relationships within a high-volume environment
• Advanced technology skills to include:

• Use of the Internet, Google MapsMicrosoft Excel and other office suite products
• Knowledge of sales platform software such as “SalesForce” a plus
• Software and/or SaaS experience is a huge plus

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