Operations Manager - From BPO Healthcare Company

Skills: Proven experience as Manager/Sr Manager or similar position. Experience with recruiting and performance evaluation processes. Familiarity with financial and customer service principles. Good math skills with the ability to create and analyze reports, spreadsheets Proficient user of MS Office (MS Excel in particular). Leadership and organizational abilities. Interpersonal and communication skills. Problem-solving attitude. Willingness to work in US Shift.Experience:10+ Years of healthcare experience in RCM.Job Description:Delivery of work as per SOWs, maintain client confidence, expand team in terms of,improvement in process standards and associate efficiency.Job Responsibilities Improve Accounts/Teams Performance Developing the team to execute business operations and cater to projected growth efficiently Manage all facets of professional billing revenue cycle processes; Conduct performance appraisals for the TLs, QAs and Associates Planning and managing the unit's operations and ensuring its success as a profit center Training the team and developing operating processes & systems to deliver outstanding client services Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time Analyzing the workflow to improve process quality and enhance productivity Developing the organization & policies to motivate & retain the workforce, manage the funds flow, and general administration. Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management Submits periodic reports to the superiors on the performance and the growth plans available with the client Contribute towards minimizing attrition & absenteeism