Operations Manager (Healthcare or Insurance Account)

Operations Manager (Healthcare or Insurance Account)

• Execute the management operating system requirements for forecasting, planning, follow up reporting and evaluation
• Communicate effectively to ensure a consistent experience for the representatives and members 
• Interact directly with members, as required 
• Manage team performance daily ensuring the service and quality objectives are being attained and maintained on a consistent basis 
• Analyze metrics and ensure Supervisors are taking appropriate and timely action 
• Understand and deliver on all key performance metrics virtually
• Understand and deliver on key financial objectives
• Ensure staff are equipped with the knowledge, training, experience, tools, and technology needed to achieve the required business results 
• Provide leadership, coaching, and mentoring to the Supervisors to develop their competencies and position them for success 
• Championing the coaching model 
• Foster a work environment that values the people and encourages participation, creativity, learning and accountability
• Responsible for employee recruitment in order to meet business objectives
• Ensure team adopts and sustains change 
• Identify opportunities for process and system improvements 
• Communicate openly with team ensuring messages and initiatives are clearly understood 
• Support and actively endorse the P4 culture (People, Partnership, Passion and Performance) and philosophies 
• Partner with other areas to promote understanding and knowledge exchange between business units 

Qualifications/Competencies:

• Previous Call Centre experience, 3-5 years as an Operations Manager
• Previous Healthcare or Insurance account experience
• Proven Customer Service Skills 
• Proven leadership capability and a strong results orientation 
• Ability to influence change through positive motivation
• Ability to build consensus with a decision-making process 
• Capable of working in a structured and tactical management operating system 
• Strong coaching, leading and performance management skills 
• Able to build sustainable processes and identify continuous improvement opportunities
• Capable of building supportable business cases to justify change based on logic and understanding
• Strong communication skills (verbal and written) 
• Strong team player / team building skills
• Strong organizational and decision-making skills 

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an operations manager?

Have you worked in a call centre before?

Sun Life in the Philippines offers a diverse range of insurance, wealth, and asset management solutions to help every Filipino in their journey towards a brighter life.

As the country’s first and longest-standing life insurer, we provide:

Financial planning and guidance

Life insurance products for every life stage

Investment products for individuals, families, and companies

Health-focused products with an innovative wellness community

Exceptional client-servicing

Sun Life in the Philippines offers a diverse range of insurance, wealth, and asset management solutions to help every Filipino in their journey towards a brighter life.

As the country’s first and longest-standing life insurer, we provide:

Financial planning and guidance

Life insurance products for every life stage

Investment products for individuals, families, and companies

Health-focused products with an innovative wellness community

Don’t provide your bank or credit card details when applying for jobs.

What can I earn as an Operations Manager

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