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Operations Manager (McKinley) | Onsite

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Job Description - Operations Manager (McKinley) | Onsite

Work Setup: Onsite (McKinley, Taguig)

Job Summary:

Operations Manager champions visionary and hands-on leadership for CE support, spearheading scalable delivery, fostering leadership growth, and guaranteeing unwavering service excellence. This role expertly oversees end-to-end operations while seamlessly aligning people strategies with client goals.

Key Responsibilities:

  • Lead dynamic CE teams and Assistant Managers across Tier 1-3 operations, inspiring excellence at every level.
  • Oversee and optimize key performance metrics such as SLAs, CSAT, quality, cost, and team growth.
  • Champion operational strategies, driving continuous improvement and boosting efficiency across the board.
  • Serve as the senior escalation point, expertly managing critical operational, client, or delivery risks with confidence.
  • Partner closely with senior stakeholders in Recruitment, HR, Workforce, QA, and Product to align goals and maximize impact.
  • Foster leadership development and succession planning to build a strong, future-ready CE operations team.

Qualifications:

  • Bachelor’s degree
  • Minimum 24 months experience as an Operations Manager or equivalent. 
  • Demonstrated success in leading large BPO teams through multiple leadership layers.
  • Expertise in driving performance management, ensuring robust governance, and delivering exceptional service quality.

Core Competencies:

  • Driving visionary leadership and flawless execution
  • Seamlessly collaborating with cross-functional stakeholders
  • Harnessing business insights through performance analytics
  • Expertly navigating change and mitigating risks
Original job Operations Manager (McKinley) | Onsite posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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