G

Operations Specialist

Job Description - Operations Specialist

Your job

  • Handle inbound and outbound communication with B2B customers and transport suppliers via Zendesk
  • Check booking quality and confirm transport details meet operational requirements
  • Escalate disruptions and resolve issues within agreed service times (SLAs)
  • Follow our standard operating procedures (SOPs) accurately across all tasks
  • Spot inefficiencies in how we work and flag them to the Operations Supervisor
  • Work closely with our Manila and Netherlands operations teams across shifts

Your profile

  • Fluent English, with strong written and verbal communication
  • Bachelor’s degree
  • Comfortable with rotating shifts, including evenings, nights, weekends and holidays
  • Fast and accurate on a computer (you’ll take a short practical test in the first interview)
  • Able to learn and remember processes quickly
  • Proactive, a natural problem-solver and a team player

Why us?

  • Travel expense and parking reimbursement: we cover a portion of your travel expenses and parking at the office.
  • Experience our service: use our cab service twice a year yourself, anywhere in the world.
  • Free snacks and refreshments from the pantry.
  • 15 vacation days each year, on top of 15 sick leave days.

About us

Get-e is a fast-growing B2B travel tech company based in Amsterdam, building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners, our service operates in 110+ countries across 900+ airports and destinations.

We are an international team with 30+ nationalities, working together in a dynamic, fast-paced environment where ideas move quickly and ownership is real.

We work with some of the biggest names in travel, including 70+ airlines and leading global brands, and we are continuing to scale quickly. Recently, we expanded into hotel accommodation for airline crew, opening up an exciting new growth chapter.

At Get-e, you will be working at the intersection of travel, technology, and global operations across three key areas:

  1. Airlines: Delivering end-to-end solutions for crew transport and accommodation, from sourcing partners to automating complex operations, all supported by our 24/7 Global Operations Centre in Amsterdam.
  2. Assistance Companies: Enabling critical travel logistics, supporting the safe repatriation of travelers and movement of medical professionals.
  3. Travel Partnerships: Powering transfer solutions behind major global brands like Booking.com, Amadeus, Visa, and Mastercard.

If you enjoy solving complex challenges, working in a fast-scaling environment, and building products used around the world, you will fit right in.

Original job Operations Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

About the Company

Get-e

Get-e is a fast-growing B2B travel tech company based in Amsterdam, building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners, our service operates in 110+ countries across 900+ airports and destinations.We are an int...

Read more about the company

Similar Operations Specialist Jobs in the Philippines

GrabJobs is the no1 job portal in the Philippines, connecting you to thousands of jobs fast! Find the best jobs in the Philippines, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.